The final response will provide you with an assessment of your complaint, as well as confirmation of whether it has been upheld or not.
We will endeavour to send you a final response as soon as possible and not later than eight weeks after you make your complaint.
If you are an eligible complainant, our final response will also:
Inform you that you may refer the complaint to the FOS if you are still unhappy
Enclose or attach a copy of the FOS standard explanatory leaflet