In conversation with portfolio company Mi Healthcare

COVID-19 has penetrated all aspects of UK business and it is important to remember that thousands of businesses across the UK continue to operate. These essential businesses have demonstrated incredible resolve, as they adapt their operating models during these strange times. One such business is Foresight portfolio company, Mi Healthcare.

Mi Healthcare provide servicing, repair and sale of a range of diagnostic imaging equipment that is used by the NHS and private healthcare services. We speak with the Company's CEO, Tim Dickinson, to get a better understanding of the measures they have had to implement to ensure that their staff are protected in the workplace whilst coping with the spike in workload.  Support, encouragement and social distancing have been integral considerations when reassessing workplace strategies, both in the office and in the field, and Mi Healthcare are doing an exceptional job at coping with business during the crisis.

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Annabel

Hi, I'm Annabel, I'm on the marketing team here at foresight, and I'm back speaking to another one of our portfolio companies who is working hard in the fight against Coronavirus. Today I'm speaking to Tim Dickinson, who is CEO of Mi healthcare. MI Healthcare provides a range of services across a wide range of diagnostic imaging equipment, which I'm sure is in high demand, is it Tim? thank you for joining me.

Tim

Thank you, thank you Annabel. I'm about on the phone for this opportunity to showcase our company and obviously, with Coronavirus, there is a huge demand for extra facilities in the field. We say in the field actually is quite true, and the actual impact of the sites in London Birmingham, Manchester and Scotland and more running out as Wales has had a big impact on equipment suppliers trying to get equipment in there to fulfil the requirements of those beds. And we've had & grown up over many years a large stock of X-ray equipment that we've had on rental and emergency break downs and we've been fortunate enough to be able to deploy those to our key customers to help them with their shortage of equipment that they've got, so it's very nice to be involved in this challenge to be honest with you in a sense of pride that my healthcare can do its bit to support the fantastic work that the NHS are doing.

Annabel

Fantastic, and how are you and the team keeping how you keeping safe and what has changed for you as a team since?

Tim

I think, we saw this coming once it hit in Spain I think we had a little bit of foresight if I dare say the word, excuse you….the foresight to go ahead round the potential impact into the UK and we made decisions quite early on to isolate the engineers. The main reason for that is no one knows even today how long this pandemic is going to carry on for, and we had to make sure that our engineers can say the cause of this pandemic, we've lost a couple of our back in service with Coronavirus now. So, you know, we're at full strength presently. And that was key to us, so we said the Dumbo engineers getting together for example, in the in the offices, we stopped that straight away and we cancelled jobs where they would be working together and we also moved on to cancelling preventative maintenance inspections. So we just work solely on break fix. probably in the next couple of weeks, we'll relax our preventative maintenance aspect, and get back onto that because obviously, we're gonna have a backlog of work to do as well, so it's just a question of timing, and being a fairly say young company, 25 years old, we’re flexible, and can still work in the field and adapt to changes as required. I think we now have a skeleton staff, two in the office in Moseley, one in Scotland, and all the senior management team and the office admin are all working from home via Microsoft Teams, and the IT company we employ did a great job, we roll that out quite quickly, and it's worked very well. And I think it's very important to engage with everybody all the time to keep humour up and keep everyone lively and motivated, and we are a team and that's what we are, and it’s important to keep that attitude going.

Annabel

Definitely is. And in terms of what have you, um, has your workload increased a lot at this point or is it has a focus just shifted?

Tim

I think the focus has shifted, there was a spike in workload initially to get to deploy equipment was one of the main things we've had absolutely was in Scotland working with the National services in Scotland. We, we were asked by them to sort of put together a plan where we could take all sorts of mothballed equipments and equipment that was under-used, getting back to our facility in Cumbernauld. Get it serviced, get it checked out, get it repaired when necessary, and get it ready for deployment into the Louisa Jordan Hospital in Glasgow, which is our field hospital, and that was quite a challenge. There's a challenge over a short time, and we succeeded doing that. And that actually opens tomorrow, so you know, our Scottish senior fantastic job.

Annabel

Well, that's fantastic to get that all up and running so quickly must be really proud of your team?

Tim

I am, and not only just the Scottish engineers, I just like to say how proud I am of all the company the way they've adapted to this crisis. They put themselves in the frontline, they’ve exposed themselves to issues without any flinch or hesitation and good on them. We're actually celebrating our 25 years of work in August, so by how we're going to go big party at the end of it all.

Annabel

Absolutely that's…

Tim

I may even invite Foresight.

Annabel

Oh, good! Well, I'll wait for my invitation in the post. Well, thank you so much for today Tim, and thank you for joining me and thank you from all of us at Foresight for your hard work.

Tim

Thank you very much indeed.